Terms
Terms of service.
Last updated: 4 June 2026.
These terms cover the Citation Engine — the AI-search visibility audit and monthly retainer I provide through patrickrobinson.consulting — and any other paid service I deliver under Patrick Robinson Consulting. By starting a subscription or accepting an audit, you agree to them. They are written in plain English on purpose; where a plain word and a legal word mean the same thing, I have used the plain one.
1. Who you are contracting with
The service is provided by Patrick Robinson, a sole trader based in the United Kingdom. Throughout these terms, "I" and "me" mean Patrick Robinson; "you" means the business buying the service.
2. What the Citation Engine retainer includes
Each month, while your subscription is active, the retainer covers: six pieces of engineered long-form content published under your byline on your domain; citation seeding across the surfaces AI engines pull from; daily citation tracking across fifty target queries on four AI engines, with a weekly summary; and a quarterly competitive citation re-audit. The scope of any month is the scope described here unless we agree something different in writing.
3. Fees and billing
The retainer is US$1,997 per month, billed monthly in advance through Stripe, recurring until you cancel (subject to the initial term in §4). Applicable taxes are added at checkout. If a payment fails, I may pause the work until it is resolved.
4. Initial term and cancellation
The first ninety days are a minimum commitment — this is the runway the method needs to produce results, and it is reflected in the guarantee below. After the initial ninety days the subscription continues month-to-month, and you can cancel at any time through the Stripe customer portal or by replying to me; cancellation takes effect at the end of the billing month you cancel in. I do not refund part-months, and cancellation during the initial term does not waive the remaining committed months.
5. The citation-rate guarantee
If your citation rate across the twenty priority queries we agree at the outset has not reached forty percent after ninety days of active work, the next ninety days of the retainer are free of the monthly fee. "Free" means no monthly charge for that period — it is not a cash refund. The guarantee assumes you have held up your side: that the content I produce is approved and published without unreasonable delay, and that I have the access I need to do the work (§6). Citation rate is measured by the same scan methodology described in your audit. The agreed twenty queries are fixed at the start and recorded in writing.
6. What I need from you
To deliver the service I need timely approval and publication of the content produced, reasonable access to the domains and accounts the work touches, and accurate information about your business. Where the guarantee depends on work being live, delays on your side extend the timelines accordingly.
7. What I don't guarantee
AI search engines are third-party systems I do not control. Their results are non-deterministic and change without notice. Beyond the specific citation-rate guarantee in §5, nothing in these terms is a promise of particular rankings, citations, traffic, revenue, or other business outcomes.
8. Ownership of the work
Once you have paid for it, the content I write and publish for you is yours. I keep ownership of my methodology, templates, internal tooling, and the audit process itself. I will not identify you as a client or describe your results publicly without your consent.
9. Confidentiality
Each of us will keep the other's non-public information confidential and use it only to run the engagement.
10. Limitation of liability
Nothing here limits liability that cannot be limited by law. Subject to that, my total liability arising from the service is capped at the fees you paid in the three months before the claim, and I am not liable for indirect or consequential loss, lost profits, or loss caused by changes to third-party AI engines.
11. Changes to these terms
I may update these terms; the version in force is the one published here on the date you start or renew. Material changes affecting an active subscription will be flagged to you before they take effect.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Contact
Questions about these terms go through the contact form.